GENERAL TERMS AND CONDITIONS OF SALE

Version effective 04/01/2022

These General Terms and Conditions of Sale (hereinafter "the T&Cs") govern the retail sales of branded / under the sign FERRAT PARIS products (hereinafter "the Products") on the merchant site accessible at www.ferratparis.com (hereinafter "the Site") between:

- ORKIT, a limited liability company with a share capital of 2,000 euros, whose registered office is located at 7 rue Joseph Bara - 75006 PARIS (France), registered with the RCS of Paris under number 899 055 438, VAT number FR40899055438

Contacts : E-mail : info@ferratparis.com

(hereinafter the "Seller" or "ORKIT")

And

- any natural person consumer who is acting for purposes that do not fall within the scope of his or her commercial, industrial, artisanal or liberal activity (hereinafter "the Customer").

ARTICLE 1- THE PURPOSE OF THE T&C

The purpose of the T&Cs is to define the contractual relationship between ORKIT and the Customer and the conditions applicable to any purchase made through the Site.

ORKIT and the Customer agree that the GTCs exclusively govern their relationship. They apply to the exclusion of all other terms and conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels. They are available on the website: www.ferratparis.com and will prevail, if necessary, over any other version or any other contradictory document.

The acquisition of a Product via the Site implies unreserved acceptance by the Customer of these terms and conditions of sale, of which the Customer acknowledges having read prior to placing the order.

ORKIT retains the right to modify the T&Cs at any time, in order to comply with any new regulation or in order to improve the use of its Site.

As a result, the applicable conditions will be those in effect on the date of the order by the Customer.

ARTICLE 2- CONDITIONS PRECEDING THE PURCHASE

The Products offered on the Site are exclusively intended to be sold to final consumers who are natural or legal persons, to the exclusion of all resellers or intermediaries acting on behalf of resellers.

Therefore, the Customer affirms that it is acting as an end consumer and that it does not intend to resell the Products purchased on the Site for commercial purposes.

In order to make a purchase on the Site, the Customer must meet the following conditions:

• Have reached the age of legal majority in his or her country or have parental permission to make purchases on the Site;

• Have the legal capacity to contract;

By making a purchase, the Customer therefore declares and confirms that he/she is acting as a consumer, in a non-commercial capacity, is of legal age and has full legal capacity to contract with ORKIT.

ORKIT is not able to verify the legal capacity of its visitors and Customers.

As a result, if a person without legal capacity were to place an order on the Site, his or her legal guardians (parents, guardians, in particular) would assume full responsibility for that order and would have to honor the price.

ORKIT reserves the right to refuse any order that is clearly disproportionate, whose quantities would appear abnormal for a consumer or would seem to characterize a professional supply made for commercial purposes.

ARTICLE 3 - THE PRODUCTS

3.1 Characteristics of the Products

The Products offered for sale are those that appear on the Site and that come with the "add to cart" option, except for exceptional unavailability and within the limits of available stocks.

In accordance with Article L.111-1 of the French Consumer Code, the Customer may, prior to the act of purchase, become acquainted with the essential characteristics of the Products he/she intends to purchase on the Site.

The information (properties, dimensions, characteristics, composition, precautions for use and maintenance) relating to all Products are mentioned on the product sheet reproduced on the Site.

While taking the utmost care and accuracy in putting information and descriptions relating to the Products and data available on the Site online, ORKIT shall not be held liable for any non-substantive errors that may occur.

The photographs of the Products are provided for illustrative purposes and are not contractual in nature. The Customer is invited to refer to the description of each Product to know its precise characteristics.

The photographs of the Products presented on the Site are as accurate as possible, without, however, ORKIT being able to guarantee perfect identity between these photographs and the actual corresponding Products.

These possible differences shall in no way be interpreted as defects in conformity that may result in the cancellation of the sale.

3.2. Availability of Products

The Products are offered for sale on the Site within the limits of available stocks, the availability being assessed at the time of placing the order.

If, despite the indications appearing on the Site, one or more Products ordered should finally be unavailable, ORKIT will inform you as soon as possible, and will cancel the order for said unavailable Products.

ARTICLE 4- THE PRICE

The selling price of the Products (hereinafter the "Price") is that in effect on the day of their purchase by the Customer.

The Price does not include the shipping costs of the Products which will be indicated to the Customer, at the time of purchase.

The Price is understood to be in Euros, all taxes included, taking into account the VAT applicable on the day of the order to the exclusion of any other possible tax that may be applicable (hereinafter the "Price") and applies on the French territory.

Any change in the VAT rate may be reflected in the price of the Products without delay. The current price is the one indicated on the Site, unless there is a typographical error for which ORKIT cannot be held responsible.

For any purchase intended for export outside the European Union and DROM-COM for which delivery is provided by ORKIT, the price will be calculated excluding taxes automatically on the invoice.

It is the Customer's responsibility to comply with the national legislation of the country concerned and in particular to make any necessary declaration and to pay any local taxes, customs duties, import duties that may be required and which are under the sole responsibility of the Customer and at his expense.

ORKIT recommends that the Customer who is a national of a State outside the EU and DROM-COM to inquire about applicable duties, taxes and declarations with the relevant local authorities before proceeding with any purchase of the Products.

The invoiced price is payable in full and in one payment upon validation of the order.

ORKIT reserves the right to modify the Prices at any time, provided, however, that the Price on the day of the order will be the only one applicable to the Customer.

ARTICLE 5- CREATION OF A CUSTOMER ACCOUNT

The Customer has the possibility to create a customer account either by clicking on Login at the top right of the Site or when placing an order.

It is necessary to complete all fields on the form.

It is the Customer's responsibility to provide only complete, accurate and current information and if necessary, to subsequently modify through their account or by contacting customer service any information that has become obsolete or incorrect.

The creation of the account will be confirmed by sending an email to the email address that has been provided.

The account, the password and any other information allowing access to the account are strictly confidential information that the Customer agrees not to communicate to third parties.

The Customer is solely responsible for the use that is made of his account by any third party in the event that he has communicated his access data or in the event of imprudence or negligence on his part.

The creation of an account allows the Customer to:

- follow his orders and consult his order history;

- consult the Products he has added to his favorites;

- return or exchange Products;

- add or change their shipping and billing addresses for future orders;

- add or change his payment method;

- manage your newsletter subscription;

- manage his discount codes and referral code.

The Customer can have their account deactivated at any time by sending an email to Customer Service info@ferratparis.com or by clicking on the "Contact Us" link.

After deactivating their account, Customers are free to create a new account at any time.

ORKIT reserves the right to delete any account that does not comply with the T&C.

ARTICLE 6- PURCHASE AND PAYMENT TERMS

The Customer may browse freely on the Site without being committed to an order. However, it is impossible to proceed with the purchase of Products without having first created a customer account.

Any order placed on the Site is an order with a payment obligation.

Any validation of order means acceptance of the prices and description of the products in force on the day of the order.

To place an order, the Customer must follow the online purchase procedure, the main steps of which are as follows:

• Selection of Products

At any time, the Customer can add Products to their selection by clicking on "Add to Cart", and choose to finish shopping or continue browsing.

The Customer can view their selection by clicking on the icon indicating the number of products in the cart located at the top right of each page.

In the shopping cart, will appear: the photo(s) of the Product(s) and reference(s), the quantity(ies) chosen, its unit price(s) including VAT, the estimated shipping costs and the subtotal of the selection.

The Customer can also choose the country of delivery and the method of delivery, which will calculate the amount of delivery charges and therefore the total amount the Customer will pay.

• Order completion

After selecting the Product(s) the Customer wishes to purchase, the Customer must click "Checkout" to begin the ordering process.

The Customer may view the contents of the Shopping Cart and make any changes.

The Customer must click on "Checkout" to continue the ordering process.

The Customer has the choice of:

- Create an account, which is essential for placing an order, if they do not have one;

- Order by logging into their account by filling in their email and password by clicking on "already have an account? login"

In both cases, the Customer must make sure to verify the accuracy of their selection before confirming their order and verify the accuracy of the delivery details.

• Validation of delivery address

The Customer must enter the delivery address and complete the information if necessary.

The Customer must then click on the "Continue to Shipping" link.

ORKIT's sole and exclusive delivery provider is UPS.

The delivery method information is therefore already filled in and not subject to the Customer's choice (except in cases where the Customer wishes to benefit from the "UPS Extra" service, in which case he/she should refer to article 7.1 of these GTC).

The Customer must then click on "Continue to payment".

• Validation of the payment method and payment of the order

ORKIT offers the Customer to order and pay for Products by secure payment by credit card or Paypal.

- In case of payment by credit card, the payment can be made from France or internationally by means of bank cards from the following networks: Visa and Mastercard.

The Customer is redirected to the secure interface PayPlug in order to securely fill in the references of his bank card (his card number, its expiration date, the name of the cardholder and the visual cryptogram located on the back of the bank card). All data exchanged between the Customer and PayPlug are protected against hacking attempts.

- In case of payment via Paypal, the Customer will be automatically redirected to the secure Paypal interface in order to securely identify himself/herself by means of his/her email address and password or to create an account if he/she does not have one. In both cases, the Customer will have to follow the instructions in order to proceed to the choice of the payment method.

At the end of the ordering process described above and after having read and accepted the entirety of the T&Cs by checking the box provided, the Customer must click on the "Check Order" button.

The Customer can still at this stage proceed to any modification of the order, his contact details, delivery and billing address of his payment method.

The sales contract will then be definitively formed by clicking on "Validate payment".

• Order Confirmation

An order confirmation message will be displayed on the Site and a summary of the order will then be sent by email with the T&Cs attached.

The acknowledgement will show the total amount of the order, information about the cost and delivery time, the essential characteristics, quantity and price of the Products purchased.

The Customer is advised to keep this acknowledgement of receipt on a paper or electronic medium. It is possible for the Customer to follow the evolution of his order in his customer account.

All data provided and the recorded confirmation will be worth proof of the transaction.

ORKIT reserves the ownership of the Products until the amount of the order has been collected by it.

ORKIT reserves the right to cancel or refuse any order from a Customer subject to the existence of a legitimate reason within the meaning of Article L121-11 of the Consumer Code.

In particular, ORKIT reserves the right to refuse or cancel any order that it deems fraudulent or that has been placed by a Customer who has not honored a previous order.

The sale will be considered final after the Seller has collected the full price and sent the Customer a confirmation email, to which the GTCs will be attached.

For any question related to the follow-up of an order, the customer may contact the Seller at the following address info@ferratparis.com: or directly on the site using his order number or on his customer account.

ARTICLE 7. DELIVERY

The Products ordered by the Customer will be delivered to the address that the Customer has indicated as the delivery address on the order ("Delivery Address").

ORKIT exclusively makes home deliveries excluding deliveries to relay stations or post office boxes in France and internationally.

The Products are delivered to the address indicated by the Customer on the order form, the Customer shall ensure its accuracy. Any package returned to the Seller due to an incorrect or incomplete delivery address will be reshipped at the Customer's expense.

7.1. Home delivery

The package with the ordered and paid products is delivered by UPS without signature within [to be completed] from the processing of the order.

If the Customer wishes to opt for a delivery method with a signature, he/she has the option of selecting the "UPS Extra" service after informing ORKIT in advance and for an additional fee.

The day before the delivery, UPS informs the Customer by email that a package is intended for him/her. In the event of unavailability, the Customer has the option to reschedule delivery to a later date or change the delivery location.

On the day of delivery, the Customer will receive a notification indicating the delivery time slot and again offering to reschedule or change the delivery location.

If the package is made available at a local point, the Customer or the recipient of the order has the time period indicated by [to be completed] to collect the package. After this period, the package will be returned to ORKIT.

In this case, the Customer will be reimbursed the amount of the order, shipping costs deducted if applicable, on the same payment method as for the purchase.

The electronic acknowledgement of receipt signed upon receipt of the package by the Customer, the recipient of the order or the person designated by the Buyer or the recipient of the order, shall constitute proof of delivery by ORKIT and receipt by the Customer or the recipient of the order of the Products ordered. No dispute relating to the delivery itself shall be possible if the package appears to have been delivered, the carrier's flashing being proof.

7.2. Verification of delivery

The Customer or the recipient of the order is invited to check the appearance of the package and the Products upon delivery in the presence of the carrier in order to make any reservations regarding apparent defects (damaged or open package, missing or defective item, etc.).

In case of anomaly concerning the package or the Products due to transport, the latter shall:

- Depending on the case: refuse the delivery in case of presence of the deliverer, refuse the package in case of delivery in relay or refrain from opening the package in the absence of presence of the deliverer;

- Report the refusal to Customer Service by email to info@ferratparis.com within three business days of delivery;

- If necessary take photographs of the defects found.

In the event of an apparent defect or non-conformity of the Product delivered with the order form (missing item), the Customer must notify ORKIT's customer service department within three working days of delivery of the defects noted by sending an email with acknowledgement of receipt or a registered letter with acknowledgement of receipt.

Any risk of loss or damage to the Products is transferred to the Customer or the recipient of the order at the time you or a third party designated by you, and other than the carrier proposed by us, takes physical possession of the Products.

In the event of a defect rendering the Product unfit for use, the provisions of Article 9 of the T&Cs shall apply.

7.3. Delivery times

Except in cases of force majeure or during periods of closure of the online store announced on the home page of the site, shipping times will be, within the limits of available stocks, those indicated below.

For deliveries in metropolitan France, the deadline is 30 working days.

Shipping times run from the date the order is recorded on the order confirmation email.

For information, the average delivery time normally varies from 4 to 15 working days depending on the destination of the Products.

The Seller undertakes to deliver the Products within a maximum of 30 working days from the confirmation of the order, except in special cases of which the Customer will be informed (e.g. order of personalized products).

For any order including Products requiring additional production time, the delivery time will be indicated in the order confirmation email.

If the agreed delivery time is not met, the Customer shall instruct the Seller to ship the order within a reasonable additional time.

Failure to perform by the expiration of such further period shall entitle Customer to freely cancel its order.

In this case, the Seller shall be obliged to refund the Customer for the entire amount paid, at the latest within 14 days from the date of the order cancellation request.

ARTICLE 8. RIGHT OF WITHDRAWAL

8.1. Right of withdrawal for orders made in the European Union

The Customer, in his capacity as a consumer, has a right of withdrawal, without having to give reasons or pay penalties, a right that he may exercise via:

- the withdrawal form at the end of the T&Cs within 14 (fourteen) calendar days from the date of receipt or withdrawal of the Order pursuant to Article L.221-20-12 of the Consumer Code ;

- by contacting ORKIT by email at info@ferratparis.com.

In the event that this time period expires on a Saturday, Sunday, or holiday, it shall be extended to the next business day.

ORKIT will acknowledge receipt of the withdrawal electronically.

The Price of the Products and the delivery charges (if any, when they were payable by the Customer) will be refunded within 14 (fourteen) days to the bank account that made the payment.

The Customer who wishes to exercise his right of withdrawal must return the Products at his expense within fourteen days at the latest of the exercise of the right of withdrawal.

The returned Products must be in their original packaging, complete, new, unused, undirty.

If not, the refund will not take place.

Whether it is the case of a return due to the delivery of Products that do not conform to the Products ordered, or the delivery of a damaged Product, the cost of returning the Products is and shall remain the responsibility of ORKIT, the cost of which shall be deducted from the amount refunded to the Customer in the event of a refund.

8.2. Right of withdrawal for orders made outside the European Union

For any order made outside the European Union, the Customer will have the possibility to exercise his right of withdrawal within fourteen days from the receipt of his order.

The cost of delivery of the order, return of the ordered Products as well as any customs taxes are and remain the responsibility of the Customer, which will be deducted from the price of the returned product in case of refund.

The returned Products must be in their original packaging, complete, new and undirty.

ORKIT will only refund the price in euros of the ordered Products returned in their original package in perfect condition within fourteen days from the receipt of the returned Products, the shipping costs, customs clearance, taxes, duties and possible exchange rate variations remaining at the Customer's charge.

ORKIT will not exchange any size of Products ordered and delivered to a territory outside the European Union.

ARTICLE 9. LEGAL WARRANTIES

ORKIT is subject to the conditions of legal warranties provided for in Articles L.217-3 to L.217-17 of the French Consumer Code and Articles 1641 and 1648 of the French Civil Code allowing the Customer to return defective or non-conforming Products.

9.1 Legal warranty of conformity

The Customer may avail himself of the legal warranty of conformity of the Products offered for sale on the Site, in accordance with Articles L.217-3 to L.217-17 of the Consumer Code.

Reminder of the provisions of the Consumer Code:

Article L.217-3

"The seller delivers a good that conforms to the contract as well as to the criteria set forth in Article L. 217-5. He is liable for defects of conformity existing at the time of delivery of the good within the meaning of Article L. 216-1, which appear within a period of two years from the latter.

Article L.217-4

"The property conforms to the contract if it meets, in particular, the following criteria, if applicable:

1° It corresponds to the description, type, quantity, and quality, including functionality, compatibility, interoperability, or any other characteristic provided for in the contract;

2° It is fit for any special purpose sought by the consumer, made known to the seller at the latest at the time of the conclusion of the contract and accepted by the latter;

3° It is delivered with all accessories and installation instructions, to be provided in accordance with the contract;

4° It is updated in accordance with the contract."

Article L.217-7

"Defects of conformity that appear within a period of twenty-four months from the delivery of the goods, including goods with digital elements, are, in the absence of proof to the contrary, presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or of the defect claimed.

For used goods, this period is set at twelve months.

Where the contract for the sale of goods with digital elements provides for the continuous supply of digital content or a digital service, any lack of conformity that appears at the time of delivery of the goods is presumed to exist:

1° During a period of two years from the delivery of the goods, when the contract provides for this supply for a period of less than or equal to two years or when the contract does not determine the duration of supply;

2° During the period in which the digital content or digital service is provided under the contract, where the contract provides for such provision for a period of more than two years.

Article L.217-8

In the event of lack of conformity, the consumer is entitled to have the goods brought into conformity by repair or replacement or, failing that, to have the price reduced or the contract rescinded, under the conditions set out in this sub-section.

The consumer shall, moreover, have the right to suspend payment of all or part of the price or the delivery of the benefit provided for in the contract until the seller has fulfilled his obligations under this chapter, under the conditions of Articles 1219 and 1220 of the Civil Code.

The provisions of this chapter are without prejudice to the award of damages.

9.2 Legal Warranty for Hidden Defects

The Customer may also avail himself/herself of the warranty for hidden defects of the Products offered for sale in accordance with Articles 1641 to 1648 of the Civil Code.

Reminder of the provisions of the Civil Code:

Article 1641

"The seller is bound by the warranty for hidden defects of the thing sold which render it unfit for the purpose for which it was intended, or which so diminish this use that the Customer would not have acquired it, or would have given only a lesser price, if he had known them."

Article 1648

"The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect."

9.3 Products excluded from legal guarantees

Excluded from warranties:

- Products to which the Customer has made modifications;

- Products damaged due to improper use by the Customer.

9.4 Implementation of legal guarantees

Legal warranty of conformity

In accordance with Article L.217-3 of the Consumer Code, the consumer benefits from a period of 2 years from the delivery of the Product to assert the guarantee of conformity.

Under the terms of Article L.217-8 of the same Code, the consumer may opt for the repair or replacement of the good, subject to the cost conditions provided for by Article L.217-12 of the Consumer Code.

The consumer is exempted from proving the existence of the lack of conformity of the good during the twenty-four months following the delivery of the good.

However, the legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.

Guarantee of hidden defects

In accordance with Article 1644 of the Civil Code, the consumer may choose between the resolution of the sale or a reduction of the sale price.

ARTICLE 10. LIABILITY

Liability under the GTCs shall not be incurred in the event that the non-performance of ORKIT's obligations is attributable to the act of a third party, to the fault of the Customer or to an event of force majeure as defined in Article 1218 of the Civil Code.

The Customer agrees to:

- lawfully use the Site, in accordance with the legal and regulatory provisions in force and the purpose of the Site;

- not interfere with or interrupt the normal operation of the Website.

It is strictly prohibited to:

- reproducing, duplicating or counterfeiting a Product in any way;

- resell Products purchased on the Site.

ORKIT reserves the right to cancel or inactivate any Product resold without authorization without liability to the offending Seller or Customer.

ARTICLE 11. INTELLECTUAL PROPERTY

All intellectual property rights relating to the elements of the Site are reserved to ORKIT.

The T&Cs do not imply any transfer of any kind of intellectual property rights to the elements belonging to ORKIT for the benefit of the Customer.

Any use, in whole or in part, of any element of the Site, not expressly authorized in advance by ORKIT, is prohibited and constitutes an infringement.

Under these conditions, the Customer agrees not to make any use or copy or modification of these documents that may infringe ORKIT's industrial and intellectual property rights.

The Customer is not authorized to reproduce, exploit, disseminate, modify or use in any capacity whatsoever, even partially, ORKIT's intellectual property rights, without its prior written consent.

ARTICLE 12. PERSONAL DATA AND COOKIES

ORKIT collects personal data from the Customer as well as, if applicable, from the recipient of the order.

The purposes, recipients and conditions under which ORKIT collects and processes personal data are set out in the Personal Data Protection Policy and in the Site's Cookie Usage Policy.

ARTICLE 13. CONSERVATION AND ARCHIVING

13.1. Evidence and record

The computerized registers, kept in ORKIT's computer systems, will be considered as written proof of communications, acceptances and management of orders unless proven otherwise.

13.2. Archiving

In accordance with Article L.213-1 of the French Consumer Code, ORKIT shall ensure that the written record of the Customer's order for an amount equal to or greater than 120 euros is kept for a period of ten years from the delivery of the order and shall guarantee the Customer access to it at any time during this same period upon simple request by email or by post to the ORKIT address.

13.3 Copy of the CGV

The Customer has the ability to save and edit the GTCs using standard browser functions and via a "copy/paste" operation.

ARTICLE 14. FORCE MAJEURE

ORKIT shall be released from its contractual obligations in the event of force majeure or act of God.

In application of Article 1218 of the Civil Code, events beyond the control of the Parties, which they could not reasonably be expected to foresee, and which they could not reasonably avoid or overcome, are considered as force majeure or fortuitous events, insofar as their occurrence renders the performance of the obligations totally impossible.

In such circumstances, ORKIT will notify the Customer in writing, including by email, within seventy-two hours of the date of occurrence of the events, the contract binding ORKIT and the Customer being then suspended by operation of law without compensation, as of the date of occurrence of the event.

If the event should last more than 30 (thirty) days from the date of its occurrence, the sales contract entered into by ORKIT and the Customer may be terminated by the more diligent Party, without either Party being entitled to claim damages.

This termination shall take effect on the date of first presentation of the registered letter with acknowledgment of receipt denouncing said sales contract.

ARTICLE 15. GENERAL PROVISIONS

15.1. integrity of the sales contract

The GTCs and the order summary transmitted to the Customer form a contractual whole and constitute the entirety of the contractual relationship between the two Parties.

In the event that there is any contradiction(s) between these documents, the GTC shall prevail.

15.2. Non-Waiver

The fact that ORKIT refrains from requiring performance of any of the provisions of the T&Cs at a given time shall not be construed as a waiver of the right to invoke said non-performance in whole or in part at a later time.

15.3. Validity of the General Conditions of Sale

If any of the provisions of the T&Cs are declared invalid in whole or in part by the judge pursuant to a regulation in force, the other provisions and the other rights and obligations arising from these T&Cs shall remain unchanged and shall remain applicable.

15.4. Language of Contract

The GTCs are written in the French language. In the event that they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.

ARTICLE 16. CUSTOMER SERVICE - COMPLAINT

For any difficulty, the Customer is invited to contact ORKIT by e-mail: info@ferratparis.com

Failing amicable resolution, the Customer has the option if he so wishes to seek mediation under the conditions stipulated in Article 17.

ARTICLE 17. MEDIATION

17.1 Prior Complaint - ORKIT Customer Service

In the event of a dispute, the Customer must address his or her claim in priority to ORKIT's Customer Service Department:

- By telephone (from Monday to Friday from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 6:00 p.m.) at + 33 (0)624547826

- By mail: ORKIT - Service Client : 6 rue Joseph Bara - 75006 PARIS.

- By email : info@ferratparis.com

17.2 Request for Mediation

The Customer may have recourse to a mediator for any dissatisfaction after having first addressed a complaint to ORKIT in accordance with the terms and conditions stipulated in Article 16 of these GTC.

In the event that the request for a complaint to the customer service fails or in the absence of a response from this service within one month, the Customer may submit the dispute relating to the T&Cs opposing him/her to ORKIT to AME Conso, the consumer mediator to which ORKIT belongs, who will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.

To make a request for mediation, the Customer has a claim form available on the website at https://ferratparis.com/en/content/3-terms-and-conditions-of-use

The Parties remain free:

• to accept or decline the use of mediation .
• in the event of recourse to mediation, to accept or reject the solution proposed by the mediator.

The use of mediation is an alternative mechanism that is not a prerequisite for legal action.

ARTICLE 18. APPLICABLE LAW

The provisions of the GTC are subject to French law regardless of the Customer's country of residence and/or the place of issue of the order subject to the mandatory rules of the Customer's country of residence.

Any matter relating to the T&Cs as well as to the sales they govern, which would not be dealt with by the present contractual stipulations, shall therefore be governed by French law, to the exclusion of any other law, except for the mandatory rules of the Customer's country of residence.

ARTICLE 19. ACCEPTANCE BY CUSTOMER

The GTCs as well as the prices applicable on the day of the order are expressly agreed and accepted by the Customer, who declares and acknowledges that he has perfect knowledge of them, and thereby waives the right to rely on any contradictory document.

Retraction Form

Please complete and return this form electronically https://ferratparis.com/en/content/2-mentions-legales or by mail to the address below along with your order number only if you wish to withdraw from your order placed on the website www.ferratparis.com except for exclusions or limitations to the exercise of the right of withdrawal according to the applicable Terms and Conditions.

To the attention of the Company ORKIT, 7 rue Joseph Bara -75006 PARIS

I hereby notify my right and choice to withdraw from the contract for the sale of the product below:

Ordered on ........................................... / Received on .........................................................................

Order Number: ...............................................................................

Name of customer(s): .........................................................................

Order Delivery Address:.........................................................................

Date:

Signature of Client(s) (only if notifying this form on paper):